Compass Mobile App
Summit started as a small medical staffing company and has grown into a multi million dollar business. As the company has grown, so has the needs of the users.
Summit Medical Staffing needed an app that would allow its large user base of travel nurses to be successful in each of their nursing contracts. For Summit, the app would be a retention tool, and for the user, it would provide a seamless experience during every step of each nursing contract they take on.
MY ROLE & KEY RESPONSIBILITIES
• Product Design Lead
• User research, prototyping, testing, UI design
As a design consultant on this project, I worked alongside a contracted team of offshore developers, a project manager, and 2 internal Summit employees.
In nearly 100% of interviews, nurses came to Compass first and foremost wanting to log and submit their timesheets
While travel nurses reported that they love working with Summit, they did not love the experience of submitting their timesheets to get paid. The experience was clunky, not mobile friendly, and often the nurse had to go back and forth several times with their recruiter before they could successfully submit their timesheet.
Thinking about nurses coming off of long, exhausting shifts, a main goal of the Compass app would be to create an experience that was so intuitive that there would never be a question in the nurse’s mind about whether they would get paid appropriately for their shifts.
Mapping the user journey for logging and submitting timesheets showed the need to drastically improve the experience
PRIMARY NAVIGATION
Focusing on the utility of interacting with timesheets, I decided to strip the navigation to the essentials, removing the unnecessary Home tab and dropping the user into the Timesheets tab upon opening the app.
With Timesheets as the primary use case, I set up the app's information architecture based on two primary use-cases: 'I want to enter my time for my last shift' or 'I want to submit my timesheet for payment.'
timesheets ux
Being able to easily Edit, Add to, and Submit your Timesheet means peace of mind for getting your paycheck on time and accurately.
After testing a few iterations, I landed on a two step UX that allows the user to easily navigate between shifts that have already been logged and adding or editing shifts. Users reported this experience felt intuitive and they were confident that they had logged their shift correctly.
STAYING ORGANIZED
I learned that travel nurses must submit copious amounts of documentation to Summit to be eligible for the contracts that they apply for. Keeping track of documentation status and being able to update documents easily has historically been a mess. By giving visibility, an organization system, and ease of use to this experience, the process of applying to and onboarding for each new contract became simple - the nurse, recruiter, and employer could all maintain what they needed at each stage with ease.
After attempting a series of iterations, I landed on a design system that utilized cards and forms to house all relevant data. These structures are easy for the user to digest and organize, and could be easily manipulated by the dev team to reveal the appropriate information on each screen.
With the new IA and display of information in each of the account pages, nurses had a renewed sense of confidence and organization. All of their documents are now securely stored within the Compass app, and are accessible at any time. We were able to increase efficiencies for the recruiter and reduce lengthy back and forth communications by giving the nurse all the tools to stay organized and make updates as needed.
While testing has shown that Compass is hitting all the marks, Summit will be officially launching the re-imagined Compass app at TravCon in September, 2023.
*Web App designs coming soon!*